Need Some Help?
Learn more about how to get troubleshooting help with your LIVE projects and solve common problems.
How do I sign into YouTube so I can participate in the livestream chat?
YouTube is owned by Google, so if you are logged into your Gmail account, you will be able to participate in the YouTube chat.
I watched a LIVE class and it suddenly stopped streaming. How do I get back to the lesson?
While the LIVE team makes every effort to ensure livestreams don't "go down," mid-class, there are occasionally outages that we cannot control.
In the event of an outage, the LIVE team works as quickly as possible to get the livestream back up and running. Sometimes, you just need to wait a moment or two; other times, the instructor will need to end the current livestream and start new livestream in order to continue the lesson.
As a student, you have several reconnection options when a livestream is interrupted:
- Go back to the livestream page on the LIVE site and refresh the page. Click "Open Stream on YouTube" to open the livestream again
- Check your email for an updated LIVE Alert with the new livestream link
- Check the LIVE Discord server for an alert message with the new link
- Message a channel in the LIVE Discord server to get in touch with an instructor
Once the livestream is over, the livestream recordings will also be edited so that you can watch the whole class in one video. Simply check back on the livestream page later on to pick up where you left off!
What is Discord?
Discord is an app that allows gamers to communicate through voice and text during gameplay. Discord members, such as Game-U LIVE, can host their own servers to allow communication between members.
LIVE strongly recommends that students use Discord, if needed, to receive troubleshooting help. Discord allows for easy sharing of files (such as screenshots of the problem), voice chats, and more. Discord is free to join and the invitation link is available on LIVE's main navigation menu.
Is Discord safe?
While online interaction nearly always carries some risk, Game-U LIVE's Discord server is as safe as we can make it. Rules are clearly outlined and instructors will enforce them, banning violators if necessary. The server also scans all messages for inappropriate content and has guards against spamming and bots.
Besides these protections, Game-U LIVE also recommends students configure their own accounts with strong security settings. Please see the following Discord guide: https://blog.discordapp.com/parents-guide-to-discord-c77d91793e9c.
Since Game-U LIVE's Discord server is publicly accessible and we cannot control whether or not members direct message each other, it is important for students to also secure their own accounts. If any student encounters behavior that violates Game-U LIVE's server rules, that student should immediately report the activity to our instructors.
Do students have to use Discord?
While it is not required for a student to use Discord, it is beneficial. Discord is Game-U LIVE's primary tool for troubleshooting. If a student is having trouble during a livestream, a moderator can direct him or her to Discord to receive more focused, one-on-one help. Since Discord allows file sharing and voice chats, this makes the troubleshooting process much more effective.